HarborLight Services
| The Profile XT (PXT) assessment measures how well an individual fits specific jobs in your organization. The “job matching” feature of the PXT is unique, and it enables you to evaluate an individual relative to the qualities required to successfully perform in a specific job. It is used throughout the employee life cycle for selection, on-boarding, managing and strategic workforce planning. This assessment reveals consistent, in-depth, and objective insight into an individual’s thinking and reasoning style, relevant behavioral traits, occupational interests, and match to specific jobs in your organization. It helps your managers interview and select people who have the highest probability of being successful in a role, and provides practical recommendations for coaching them to maximum performance. It also gives your organization consistent language and metrics to support strategic workforce and succession planning, talent management and reorganization efforts. |
| Step One Survey II® (SOSII) is a brief pre-hire assessment that measures an individual’s basic work-related values. It is used primarily as a screening tool early in the candidate selection process. This assessment provides valid insight into an applicant’s work ethic, reliability, integrity, propensity for substance abuse, and attitudes toward theft — including property, data and time. |
| The Profiles Performance Indicator™ is a DISC-type assessment that reveals an individual’s job performance and aspects of an their personality that could impact their fit with their manager, coworkers and team. It is used primarily for motivating and coaching employees and resolving post-hire conflict and performance issues. The PPI specifically measures an individual’s motivational intensity and behaviors related to productivity, quality of work, initiative, teamwork, problem solving, and adapting to change, as well as response to stress, frustration, and conflict. The output from this assessment serves as a “manager’s operating manual” for an employee, which helps managers better motivate, coach, and communicate with the employee. It also helps to predict and minimize conflict among co-workers, and provides crucial information for improving team selection and performance. Team Analysis Report A powerful feature of the PPI is the Team Analysis Report, designed to help managers form new teams, reduce team conflict, improve team communication, improve their ability to anticipate problems, and enhance their team leadership skills. |
| The CheckPoint Management System is a 360-degree assessment. It is used primarily to evaluate the effectiveness of your managers and leaders. This assessment combines feedback from direct reports, peers, supervisors, and even customers, with a personalized program for developing specific leadership skills based on that feedback. This process highlights a manager’s job performance in eight universal management competencies: communication, leadership, adaptability, relationships, task management, production, development of others, and personal development. |
| Profiles WorkForce Compatibility™ Actionable Information for Every Employee on Your Staff. The quality of the relationship between Manager (executive, director, supervisor, team leader) and employee significantly impacts employee performance. Managers and employees who understand each other’s style are highly productive and engaged. However, Managers who are “out of sync” with their employees often cause low productivity, dwindling morale and high excessive employee turnover. The more a Manager understands an employee, the more effective they can be. Profiles WorkForce Compatibility™ is a valuable management tool that combines insight into the unique working characteristics that can impact the employee/manager relationship, along with actionable information on how the employee and Manager can best work together. |
| Profiles Managerial Fit™ (PMF) is a special report that utilizes data from the ProfileXT® to measure critical aspects of compatibility between managers and their employees. This report offers an in-depth look at one’s approach to learning, as well as six critical dimensions of compatibility with their manager: self-assurance, conformity, optimism, decisiveness, self-reliance and objectivity. Managers use this information for adapting their styles in order to get the most from each employee; improve communication; increase engagement, satisfaction, and productivity; and reduce employee turnover. |
| Workplace Engagement Survey™ (WES) measures the degree to which your employees connect with their work and feel committed to the organization and its goals. This gives you and your management teams a detailed view of what influences engagement across all of your workforce segments and how your employees compare statistically to the overall working population. In addition, the WES measures “satisfaction with employer” and “satisfaction with manager” across your entire organization and gives recommendations for your organization to improve. |
| The Profiles Sales Assessment™ (PSA) measures how well a person fits specific sales jobs in your organization. It is used primarily for selecting, on-boarding and managing sales people and account managers. The “job modeling” feature of the PSA is unique and can be customized by company, sales position, department, manager, geography, or any combination of these factors. This enables you to evaluate an individual relative to the qualities required to perform successfully in a specific sales job in your organization. It also predicts on-the-job performance in seven critical sales behaviors: prospecting, call reluctance, closing the sale, self- starting, teamwork, building and maintaining relationships, and compensation preference. |
| The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, on-boarding and managing customer service employees. The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or not) with the company’s perspective. We have a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail. |
 | |  | |  | |  | |  | |  |
Profiles LoyaltyPro™ is a web-based customer loyalty surveying tool.
Loyalty, as determined through the “voice of the customer,” is a leading
indicator that predicts the “staying power” of an account. Profiles
LoyaltyPro™ offers companies a tool to gather ongoing, critical account
intelligence that helps to assess the relationship between the buyer and
the supplier, ultimately driving the action plan to improve customer service.
Having insight into your customer’s perception of your relationship allows
you to steer the strategic business efforts and initiatives of the account
management teams to continually improve customer relationships and build
a network of loyal customers.
Loyalty, as determined through the “voice of the customer,” is a leading
indicator that predicts the “staying power” of an account. Profiles
LoyaltyPro™ offers companies a tool to gather ongoing, critical account
intelligence that helps to assess the relationship between the buyer and
the supplier, ultimately driving the action plan to improve customer service.
Having insight into your customer’s perception of your relationship allows
you to steer the strategic business efforts and initiatives of the account
management teams to continually improve customer relationships and build
a network of loyal customers.
Profiles Skills Testing (PST) Profiles International provides over 1,500
Skills Tests to measure essential knowledge and skills employees need to
succeed in a job. We use powerful technologies, such as
performance-based testing, which simulates popular software products
like Microsoft Office, to ensure accurate, reliable results. Our skills tests
cover software skills, clerical skills, and call center skills, as well as skills
necessary for accounting and finance, medical, nursing, legal, industrial,
computer literacy, retail, food services, information technology, staffing
and human resources.
Skills Tests to measure essential knowledge and skills employees need to
succeed in a job. We use powerful technologies, such as
performance-based testing, which simulates popular software products
like Microsoft Office, to ensure accurate, reliable results. Our skills tests
cover software skills, clerical skills, and call center skills, as well as skills
necessary for accounting and finance, medical, nursing, legal, industrial,
computer literacy, retail, food services, information technology, staffing
and human resources.
imagine great people
| Profiles International provides comprehensive Employee Background Checks for our clients. These include: Consumer Credit Reports, Criminal History Record, Drivers’ History Report (DMV), Education Verification, Employment History Verification, Foreign Nationals Terrorist Sanctions Search (OFAC, CLFST & OSFI), Identity Verification Search, Incarceration Records Search, Military Service Verification, Cursory Nationwide Criminal Index Database Search (CNID), and many more. |
| The Profiles On Demand™ system is fast, flexible, and affordable! How much paper is being used in your current hiring process? You may have applications, resumes, tracking documents, along with hiring and on boarding documents. The cost of using this paper can add up pretty quickly! Our system will reduce time-to-hire by 66% and cost per hire by 40% or more while saving your company money on paper cost! Profiles On Demand™ offers: • A hosted solution – no hardware/software to install • Your candidate’s a positive candidate experience • Integration with Profiles assessments • Auto upload to job boards • Automated recruiting • Government compliance • Offer Management and On Boarding features |
| “... is a force within assessment testing world. Highly recommended for his knowledge of the power of testing... (they) will save you a great deal of money, headaches and hardships by avoiding bringing the wrong people onto your team.” Sr. Executive IT Consulting Company |
| “Referred to several of my very senior-level contacts in the Financial Services industry. Received "glowing" feedback surrounding business acumen, technical understanding and especially the focus on building a superior level of service.” President Management Consulting Firm |
| “has an in-depth understanding of his product and is always willingly to take the time to ensure clients are comfortable using the tools. ...available and accessible at all times to answer questions or brainstorm about ideas... commitment to customer service is nothing short of exemplary.” Deputy Officer Global Financial Services Corporation |
| "...performance, delivery, .. quality... direct and honest....honors promises and does not disappoint.” Executive Vice President Business Consulting Group |
| I greatly appreciated the work they did for us. It was on target and in focus. The presentation of results was on point, honest and clear. I hope and plan to do more with HarborLight Services in the future!” Executive Manager Major Utility Conpany |